The multidisciplinary teams – professionals in social and medico-social action – at the Departmental Houses of Solidarity are often confronted with a public waiting for solutions, particularly as a last resort, who may express their needs with incivility or stress, thus creating tense situations, or even conflicts.
Behaviors that have become increasingly common in recent years.
Faced with this observation, the General Council of the Alpes-Maritimes decided to implement a communication campaign aimed at reminding and valuing the role of local and public service of social workers and at calming aggressive behaviors.
The message particularly outlines the framework of reciprocal commitments between each party, user and agent.
“We want to tell those who walk through the doors of our Houses of Solidarity that we are here to support them, to face difficulties with them, but that this mission must be accompanied by an attitude of respect on their part,” said Eric Ciotti.
