-Thursday, January 13, at Lycée Paul Augier
The forum organized will have as its theme: “The changes in tourism and their consequences on the sector, jobs, and training.”
-MORNING SCHEDULE
8:30 am: coffee reception in the amphitheater
8:50 am: opening of the day by Mr. Kolb, Principal
9:00 am: presentation of the international context by Mr. Haussaire, Educational Inspector
9:20 am: conferences
1. Technological revolutions: NFC (Near Field Communication), smartphones, and contactless applications by Mr. Junac, Nice Côte d’Azur, Director of Digital Innovation and New Uses in Nice (9:20 am – 9:50 am)
Presentation of new technologies and their uses for tourism. Active devices and projects for using these new technologies in Nice.
2. Economic changes: yield management and new relationships among tourism actors by Ms. Le Bayon, Air France, Regional Sales Director (9:50 am – 10:20 am)
Presentation, with examples, of yield management, explanation of its “old” practice for airlines, and the new relationships between airlines, distributors, clients, with the case of Air France.
10:20 am – 10:30 am: break
3. Adaptation challenges
3.1 For Nice and the Côte d’Azur, key destinations in global competition Mr. Zanon, OT de Nice, General Director (10:30 am – 11:00 am).
Real-time adaptation challenges for the actors/residents of the Côte d’Azur: training/supply/markets/competition.
3.2 For travel agencies (11:00 am – 11:30 am)
Mr. Hezard, SNAV President of SNAV regions and Côte d’Azur.
Resistance of agencies to their “announced” disappearance (the strengths of agencies) and, in the face of technological revolutions, some reluctance to the induced changes? New expectations from agencies regarding training.
3.3 For hotel and restaurant operators (11:30 am – 12:30 pm)
Mr. Croiset, Ms. Guerville, Accor Group, Employment and Education Systems Managers, HR Management France and HR Management Region
New management modes and new needs: adaptability, understanding, and increasingly cross-disciplinary and global approaches in the tourism-hotel-restaurant sector.
Yield management, an established practice in group hotels, examples and results.
Mr. Tschann, President of the Nice Côte d’Azur Hoteliers Union.
Yield management in independent hotels in the Nice Côte d’Azur area, examples and results.
Mr. Boivin, President of Nice Côte d’Azur Restaurant Owners
Yield management, an emerging practice for restaurants, cafes, tea rooms, pubs, nightclubs.
12:30 pm – 2:15 pm: lunch break
AFTERNOON SCHEDULE
Starting at 2:15 pm: resumption of work under the presidency of Mr. Haussaire Educational Inspector
2:30 pm: round tables
1. Roles and possible strategies for travel agencies confronting new competitors? Current and future applications of technological revolutions in tourism (e.g., MAMAC in Nice and Smart Muse at the Pompidou Center): implications and impacts on operators, training, and tourism professions?
2. Expectations and needs of professionals concerning the renovation of BTS tourism.
* Sought profiles and expected skills of future collaborators?
* The Cityzi smartphone at €1 as an educational and professional tool?
* What modalities for professionalization during training concerning current systems?
» Interest and feasibility of professional actions outside the internship?
» Interest and feasibility of projects outside the internship?
» Appropriate number of internship weeks over the two years?
» Minimum number of internship weeks per sequence?
» To continue supporting young people in their orientation and combat “evaporation” of numbers, interest in starting training with a sequence of job presentations by professionals (which would allow young people to clarify their perceptions of professions and begin to develop or refine a professional project)?
If necessary, during this sequence, classes would be grouped to allow young people to acquire a vision, understanding, and cross-disciplinary and global approach to the tourism sector. This discovery sequence could be complemented by field visits, in groups with teachers.
4:30 pm grouping of teams and presentation of key ideas that emerged from the round tables and conclusion of the day by Mr. Haussaire Educational Inspector.
5:00 pm: end of work
