Overall, nearly 36,500 seniors, across all programs, have been contacted either by email, SMS, or phone.
To identify as many seniors as possible, address their potential needs during this health crisis, and ensure no one is left without support or a solution, several initiatives have been created:
1/ Establishment of a dedicated helpline for the residents of Nice at 04 97 13 56 00, open 7 days a week from 9 am to 7 pm, to better support them.
2/ All seniors from Nice who are listed in the CCAS vulnerable persons file have been contacted by the Senior Social Link team: In total, 1,700 people were made aware of the health situation and contacted regularly.
3/ Mobilization of the Senior Directorate, which sends out a weekly SMS and email to all members of the Nice Côte d’Azur Senior Plus card, aged 70 and over, to inform them of the actions by the city of Nice and to provide the numbers of various useful programs (35,000 seniors).
4/ Twice-weekly contact by agents of the Senior Directorate with the 2,500 members of the Pass Senior card (a card giving access to all senior centers in the city of Nice).
5/ Development of a solidarity network for seniors in Nice. Elderly individuals have been identified using the Senior Plus card file from the Senior Directorate. To identify themselves to these “caregivers,” they simply need to call 04.97.13.32.92.
201 volunteer agents (187 agents and 14 coordinators) are responsible for making calls to the elderly. Each group consists of about thirty callers and two coordinators responsible for daily reports and group coordination.
Of the 21,219 contacts provided by the Senior Directorate, nearly 15,000 have already been processed (approximately 5,000 were invalid contacts for various reasons) and nearly 10,000 people have been reached. The remaining 6,000 contacts will be processed in the coming days, as will follow-up calls.
On average, more than 1,000 calls per day are handled and documented to relay information to relevant services (deliveries, CCAS, civil reserve, etc.).
For seniors without access to the internet or a mobile phone, about 4,500 people, direct contact is made by volunteer agents from the city of Nice: 40 agents from the City services, CCAS, and the Metropolis handle the calls.
